Your privacy matters to us. This policy explains in plain language what information Ooru Nanban collects, how we use and share it, and how you stay in control.
1. Who we are
Ooru Nanban Technologies ("Ooru Nanban", "we", "us") operates the Ooru Nanban membership app and website. This policy explains how we collect, use, store, share and protect personal data, and the choices you have. It applies to customers, merchants and visitors who use the Platform.
2. Information we collect
Depending on how you use the app, we collect:
- Account details - your name, mobile number, date of birth, gender, city or location details and, if you give it, your email address.
- Membership and payment details - the plan you buy, payment status and reference data from our payment gateway. Full card and UPI credentials may be handled by the payment provider; we do not store them.
- Transaction and points activity - the partner stores you pay at, bill amounts, benefits, points redeemed, payment mode, payment or transaction ID, and date and time.
- Referral information - the referral code you share or use.
- Location - your location, only if you allow it and where needed for features such as discovering nearby merchants.
- Device and usage information - device type, operating system, app version, IP address and network, and crash and security information.
- Merchant information - for merchants, business name, mobile number, categories, benefit percentage and other business details you provide when registering.
- Support and communications - your support requests, feedback and messages to us.
3. How we use your information
- To create your account and verify your mobile number with an OTP.
- To provide points, offers, merchant discovery, redemption and your transaction history.
- To process payments, reconcile them and provide support.
- To run the referral programme, and to monitor for fraud and security issues.
- To analyse and improve the app's reliability and service.
- To send service notifications such as OTPs, receipts and important updates, and - where permitted - offers and marketing.
- To meet our legal, tax, accounting and regulatory obligations.
4. Data protection law
We process personal data in line with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023 and its rules and notifications. The legal basis depends on what we are doing with the data and may be your consent or another lawful basis.
6. Merchant access to your data
A merchant may receive limited customer and transaction information that is necessary to process or verify a Platform transaction. Merchants must protect this information and use it only for legitimate purposes.
7. Location
We ask for location permission only to show nearby partner stores. You can allow or deny it, and change your choice at any time in your device settings. The app still works without it, but nearby results may be limited.
8. How long we keep it
We keep your information for as long as your account is active and as needed to provide the service. After that we keep only what we reasonably need for fraud prevention, dispute handling, and legal, tax and accounting requirements, subject to applicable law, and then delete or anonymise it.
9. How we protect it
We use reasonable technical and organisational safeguards, including access controls and encrypted connections, to protect your information. No system is completely secure, so we cannot guarantee absolute security, but we work to keep your data safe and will notify you and the authorities of a breach where the law requires.
10. Your rights and choices
Under applicable Indian data protection law you can ask us to:
- give you a summary of the personal data we hold about you and how it is used;
- correct or update inaccurate or incomplete data;
- delete your data and account, subject to what we must keep for legal, tax, accounting, fraud-prevention or dispute purposes;
- withdraw consent you have given, for example for promotional messages or location;
- nominate someone to exercise these rights on your behalf, and raise a grievance with us.
11. Children
Ooru Nanban is meant for adults. We do not intend to collect children's data contrary to applicable law. If you are a parent or guardian and believe a child's information has been collected improperly, contact us and we will act on it.
13. Changes to this policy
We may update this policy from time to time. When we make a significant change we will tell you in the app or by other reasonable means, and update the date at the top of this page.
14. Contact and grievances
Email: support@oorunanban.com
Phone: +91 72005 77205