Terms & Conditions

1. Acceptance of these terms

These terms govern your use of the Ooru Nanban mobile app, website and related services (the "Platform"), operated by Ooru Nanban Technologies ("Ooru Nanban", "we", "us").

By installing the app, registering or using the Platform, you agree to these Terms & Conditions and to our Privacy Policy and Points & Redemption and Refund & Cancellation terms below. If you do not agree, please do not use the app.

2. What is Ooru Nanban?

Ooru Nanban is a local loyalty and rewards platform that connects customers with participating local merchants. It is not an online shopping or e-commerce store and does not sell the merchants' goods or services.

3. Who can use Ooru Nanban

You must be at least 18 years old and able to enter into a binding contract under Indian law to buy a membership. Merchants must also be legally authorised to run the business they register.

4. Your account

You sign up with your mobile number and are responsible for all activity on your account. Keep your login details safe and tell us straight away if you think someone else has used your account.

We may use an OTP to verify your mobile number. Protect your device and your OTP and never share them with anyone.

The information you give us must be accurate and kept up to date. False, duplicate, fraudulent or abusive accounts may be suspended or closed.

5. Membership plans and payments

Ooru Nanban offers paid membership plans for a fixed period (from one month up to one year), and separate points packs. Each plan or pack comes with a number of points. The price, duration and points included are shown in the app before you pay.

Plans are prepaid digital packs. They do not renew automatically unless the app clearly says so. The price, tax, points, validity and conditions shown before you pay apply to your purchase.

Payments to Ooru Nanban are processed by third-party payment gateways, which may have their own terms. We do not intentionally store full card credentials where the payment provider handles them. Prices include applicable taxes such as GST unless stated otherwise. Memberships are personal to you and cannot be transferred or resold.

Refunds are covered in the Refunds and cancellation section below.

6. Points are not money

Points are loyalty and reward units. They are not cash, currency, legal tender, a bank balance, a deposit, an investment or a promise to pay money. They cannot normally be withdrawn, transferred, sold or exchanged for money.

Under the current model you do not earn points just by buying from a merchant. Points come with a membership plan or points pack, or through other promotions that Ooru Nanban expressly announces.

7. Using points at merchants

You can use eligible points to get the benefit or discount a participating merchant has displayed in the app. For example, if a merchant shows a 10% benefit and your eligible bill is ₹1,000, the app may calculate a ₹100 benefit, subject to your available points and the offer's conditions. The benefit a merchant offers is set by the merchant and may differ from one merchant to another.

You pay the merchant directly for the amount due, by UPI, cash or another method the merchant accepts. Ooru Nanban does not collect the purchase amount for the merchant's goods or services.

The app may limit your maximum points balance, the points you can redeem in a day and how long points stay valid, and some points may expire with your plan. These limits and conditions are shown in the app. Expired points are normally not restored, except for a verified Platform error.

We may change the points included in plans and packs, limits, validity or merchant rules for the future, with appropriate notice and without removing rights that cannot lawfully be removed. We may correct, reverse or suspend points that were given by mistake, or from transactions that were cancelled, duplicated, fraudulent, technically incorrect or otherwise invalid. Accounts involved in manipulation, fake transactions, multiple-account abuse or unauthorised access may lose points and be suspended.

8. Referrals

If you invite friends using your referral code, you and the person you invite may receive rewards when the conditions shown in the app are met. Referral rewards are only for genuine new users. Self-referrals, fake accounts or any attempt to game the programme may lead to rewards being removed and the account being suspended.

9. Partner merchants

Partner merchants are independent businesses. Ooru Nanban verifies and approves merchants but does not sell, supply or control the goods and services they offer. The sale of goods or services is between you and the merchant.

We do not guarantee a merchant's quality, availability, safety, price, delivery, warranty or legality. Complaints about a product or service should normally be raised with the merchant first, without limiting your statutory rights, although we will try to help where we can.

10. Terms for merchants

These terms also apply to merchants. A merchant's participation is subject to Ooru Nanban's approval and verification. Merchants must provide accurate store details, categories, benefit percentage and business information, and keep them updated when anything material changes. We may use an OTP to verify a merchant's mobile number.

A merchant chooses the benefit or discount it offers, subject to Platform rules, and agrees to honour valid redemptions shown or verified through the Platform, subject to any conditions or exclusions displayed clearly. Where merchants can edit their benefit themselves, the app may limit how often it can be changed. Points are not cash, and neither Ooru Nanban nor the merchant owes a cash payment for them. The customer pays the merchant directly for the net amount due.

Under the current model, Ooru Nanban does not collect the merchant's purchase money and does not charge a commission on purchases. Any future paid merchant service will be covered by separate terms or appropriate notice. Transaction IDs and details shown in the merchant and admin dashboards are operational records and do not on their own guarantee settlement unless the relevant payment provider or method confirms it.

Merchants must offer lawful goods and services, follow applicable licence, tax and consumer laws, handle complaints and consumer rights properly, never create fake transactions or manipulate points, never ask customers for their OTP or password, and protect any customer information they receive through the Platform and use it only for legitimate purposes.

Ooru Nanban does not guarantee any minimum number of customers, sales, revenue, footfall or profit. Merchants allow Ooru Nanban to use their business name, logo and approved public business information to run and promote the Platform, subject to applicable law. We may suspend or remove a merchant for fraud, material breach, misuse of customer data, inaccurate information, or legal or security concerns. A merchant may ask to close its account once outstanding transactions and reconciliation are complete.

11. Acceptable use

You agree not to:

• use the app for anything unlawful, abusive, deceptive, fraudulent, misleading or infringing;
• manipulate points, or create fake or duplicate accounts, transactions or referrals;
• use bots or scripts, or attempt to gain unauthorised access to the app or our systems;
• copy, reverse engineer or disrupt the app;
• misuse another person's account, membership or points.

12. Refunds and cancellation

Subject to applicable law, you may ask for a refund or correction if: your payment was debited but points were not credited because of a verified failure; the same payment was charged twice; an unauthorised transaction is verified; Ooru Nanban cannot provide the digital service you bought for a reason attributable to us; or a refund is otherwise required by law or by the specific offer.

Subject to your statutory rights, refunds are ordinarily not available once points have been delivered or used merely because you changed your mind. Disputes about a merchant's product or service are normally handled with the merchant and are not automatically a refund of your Ooru Nanban pack.

To request a refund, email support@oorunanban.com with your registered mobile number, payment or transaction ID, date, amount, reason and any supporting evidence. Never send us OTPs, passwords, CVV or full card numbers.

We may check gateway records, transaction logs and points history. Approved refunds are normally sent to the original payment method or another lawful method, and bank or payment-provider timelines may apply.

You can ask to close your account. Closing it does not convert unused points to cash; remaining points are handled under these terms and applicable law. If a verified technical error causes duplicate charging, incorrect crediting or incorrect redemption, we may correct your account, reverse the invalid transaction and, where appropriate, refund or adjust.

13. Intellectual property

The Ooru Nanban name, logo, app, website and content belong to Ooru Nanban Technologies or its licensors. We give you a limited, personal, non-exclusive right to use the app as intended; software, text, graphics and designs remain with us and our licensors. You may not use our brand or content without written permission.

14. Suspension and termination

We may suspend or end your access, and remove points or benefits, for fraud, misuse, security or legal reasons, or if you break these terms. You can stop using the app at any time and may ask us to delete your account as described in the Privacy Policy.

15. Disclaimers

The app is provided on an "as is" and "as available" basis. We work to keep it reliable, but we cannot guarantee that it will be uninterrupted, always available, error-free or that any particular merchant will be available or offer a particular discount at all times.

16. Limitation of liability

To the extent permitted by law, Ooru Nanban is not liable for indirect or consequential losses, or for losses arising from a merchant's goods or services, from third-party services such as payment or SMS providers, or from events outside our reasonable control. Our total liability for any claim relating to the app is limited to the amount you paid us for your membership in the 12 months before the claim.

Nothing in these terms limits any right you have under applicable consumer protection law.

17. Changes to these terms

We may update these terms from time to time. If we make a significant change we will let you know in the app or by other reasonable means. By continuing to use the app after the change takes effect, you accept the updated terms.

18. Governing law

These terms are governed by the laws of India. Subject to any rights you have under consumer protection law, the courts at the location of our registered office will have jurisdiction over any dispute.

19. Contact us

Email: support@oorunanban.com

Phone: +91 72005 77205